Refund policy

Return & Refund Policy

TJ Pure

At TJ Pure, we value quality and customer trust. If you are not fully satisfied with your purchase, please review our return and refund policy below.

📦 Returns

We accept returns within 7 days of delivery, provided that:

  • The product is unused, unopened, and in original packaging

  • The item is in resalable condition

  • Proof of purchase is provided

Due to the nature of personal care products, opened or used items cannot be returned for hygiene and safety reasons.

🚫 Non-Returnable Items

For safety and quality control, the following items are non-returnable:

  • Opened or used hair oil, shampoo, or serum

  • Products with damaged or missing original packaging

  • Items returned after the 7-day return window

No exceptions. This protects both customers and the brand.

💳 Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method

  • Shipping charges (if any) are non-refundable

If a return does not meet our policy conditions, the refund will be declined and the item may be sent back to the customer.

🔄 Exchanges

We only replace items if:

  • The product was damaged during delivery

  • The wrong item was sent

Any exchange request must be reported within 48 hours of receiving the order, along with clear photos or video evidence.

🚚 Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Share your order number and clear images of the issue

  • Our team will review and resolve the matter promptly

Claims made after 48 hours may not be accepted.

❌ Order Cancellation

  • Orders can only be canceled before shipment

  • Once the order has been dispatched, cancellation is not possible

📩 Contact Us

For return or refund-related inquiries, please contact our support team through the official TJ Pure website or customer support channel.

✅ Final Note

TJ Pure products are personal care essentials. We encourage customers to read product descriptions carefully before purchasing. Our policies are designed to ensure fairness, hygiene, and transparency for everyone.